Order Processing and Dispatch
iScoot is an online-only store.
We aim to dispatch all in-stock orders placed before 12:00 pm AEST/AEDT on the same business day.
Orders placed after 12:00 pm, on weekends, or on public holidays will usually be processed on the next business day.
During peak periods, major promotions, public holidays, supplier delays, or high-volume sale events, dispatch times may be slightly delayed. We will do our best to process and dispatch orders as quickly as possible.
Delivery Areas
iScoot currently ships within Australia only.
International orders are not accepted at this time.
Some remote, regional, island, or restricted delivery areas may not be serviceable by our courier partners. If we are unable to arrange delivery to your address, we may contact you to discuss available options.
Shipping Addresses
Please ensure your shipping address is complete and correct before placing your order.
For fraud prevention and courier compliance reasons, we may be unable to change the delivery address once an order has been placed.
If you notice an error in your shipping address, please contact us immediately by email at:
We will do our best to assist before dispatch, but address changes cannot be guaranteed.
Express Shipping
Express shipping options may be available at checkout depending on your location, product type, and courier availability.
Please note that express shipping applies to the courier delivery timeframe only. Standard order processing and dispatch times still apply.
Products containing lithium batteries may not be eligible for express or air freight services.
Shipping Insurance
iScoot may offer optional shipping insurance at checkout.
Shipping insurance is designed to provide additional protection in the event of loss or damage during transit.
We strongly recommend selecting shipping insurance for high-value items such as electric scooters, electric bikes, and other e-ride products.
If shipping insurance is not selected, available remedies may be limited to what is available through the courier, iScoot's shipping terms, and any rights that apply under Australian Consumer Law.
Free Shipping
Free shipping may be available on eligible orders over $199.
As much as reasonably possible, iScoot aims to offer free shipping on eligible orders over $199. However, free shipping is not guaranteed for every order, location, or product.
Free shipping availability may depend on:
- Delivery address;
- Product size and weight;
- Courier availability;
- Remote, regional, or island delivery locations;
- Dangerous goods or lithium battery transport restrictions;
- Promotional terms in place at the time of purchase.
Exceptions to Free Shipping
In some cases, iScoot may be unable to offer free shipping or may be unable to locate a courier that can deliver to the customer's address.
This may apply to remote, regional, island, restricted, or high-cost freight locations.
In these circumstances, iScoot may contact the customer to discuss one or more of the following options:
- Arranging an alternative courier at the customer's expense;
- Sharing part of the additional shipping cost with the customer;
- Changing the delivery location to a more accessible address;
- Cancelling and refunding the order if delivery cannot reasonably be arranged.
How Will My Order Be Delivered?
iScoot orders are shipped using external courier and delivery partners.
Once an order has been dispatched and collected by the courier, delivery timing and handling are managed by the courier.
While iScoot has limited control over courier operations after dispatch, we will do our best to assist customers if a delivery issue occurs.
Courier issues may include, but are not limited to:
- Delivery delays;
- Missed delivery attempts;
- Courier tracking delays;
- Couriers not providing an estimated delivery time;
- Delivery to an incorrect location;
- Courier handling issues;
- Packages being left in an unsafe location.
If there is an issue with your delivery, please contact us by email and include your order number and tracking details.
Courier Partners
iScoot may use a range of courier partners depending on the delivery location, product size, product weight, and shipping requirements.
Courier partners may include national freight providers, postal carriers, and specialist bulky freight couriers.
The courier used for your order will be selected based on the most suitable available service at the time of dispatch.
Lithium Battery Shipping
Products containing lithium batteries cannot usually be shipped by air due to transport regulations and courier restrictions.
Electric scooters, electric bikes, and similar battery-powered products are generally transported by road freight.
Accessories that do not contain lithium batteries may be eligible for air freight depending on the courier service selected.
Where Will My Order Be Shipped From?
All products are shipped from Scooter Hut's warehouses located in Melbourne, VIC and Perth, WA.
Tracking Information
Customers will receive tracking details once the order has been fulfilled and dispatched.
Tracking information may take up to 24 hours to update on business days.
For orders placed over a weekend or public holiday, tracking updates may take up to 48 hours or until the next business day.
Please note that courier tracking updates can sometimes be delayed after the parcel has been collected.
Order Changes, Cancellations and Dispatch
Can I Change, Modify, or Cancel an Order After It Has Been Dispatched?
No. Once an order has been dispatched, iScoot is unable to change, modify, redirect, or cancel the order.
This includes changes to:
- Delivery address;
- Product selection;
- Shipping method;
- Customer details;
- Payment method;
- Order cancellation requests.
If the order has already been dispatched, customers may need to wait for delivery and then follow the applicable returns process.
Cancellation Requests for In-Stock Items
We understand that plans can change, so we aim to make cancellations as straightforward as possible before dispatch.
For in-stock items:
- Orders placed before 12:00 pm AEST/AEDT may be cancelled on the same business day if the cancellation request is received before 12:00 pm and before the order has been processed or dispatched.
- Orders placed after 12:00 pm AEST/AEDT will usually be processed on the next business day. Cancellation requests may be accepted until 12:00 pm AEST/AEDT on that following business day, provided the order has not already been processed or dispatched.
- In some cases, orders placed after 12:00 pm may still be processed and dispatched the same day. If this occurs, the order can no longer be cancelled.
Cancellation requests must be sent by email to:
A cancellation request is not confirmed until iScoot has confirmed it in writing.
Cancellation Requests for Pre-Orders
Pre-orders may be cancelled before shipping arrangements or dispatch dates are confirmed.
Once a shipping date has been confirmed, cancellations are only possible before 12:00 pm AEST/AEDT on the confirmed shipping day, provided the order has not already been processed or dispatched.
If the order has already been dispatched, it can no longer be cancelled.
What Happens If I Need to Change or Cancel an Order After Dispatch?
Once an order has been dispatched, it cannot be changed or cancelled.
After delivery, customers may be able to return eligible products under iScoot's Returns Policy, provided the product is unopened, unused, undamaged, and returned within the applicable return period.
Return shipping costs are the customer's responsibility unless otherwise required by law.
Once the returned order has been received and inspected, iScoot may issue a refund minus any applicable restocking fee, original payment merchant fees, shipping costs, or other costs permitted under the applicable policy.
To request a return, contact:
Delivery Delays and Issues
Am I Entitled to Compensation If My Order Is Delayed?
iScoot works with external courier partners and does not control courier delivery routes, delivery times, or courier delays once an order has been dispatched.
Delivery timeframes are estimates only and are not guaranteed unless expressly stated.
iScoot does not generally provide compensation for courier delays outside our reasonable control. However, if an order is lost, damaged, or significantly delayed, we will assist with a courier investigation and assess the matter in accordance with our policies and applicable consumer law.
Examples of circumstances that may cause delivery issues include:
- The customer is unavailable at the time of delivery;
- The customer has nominated a third party to receive or collect the item and that third party is unavailable;
- The customer has provided an incorrect or incomplete delivery address;
- The customer has requested a delivery redirection or change after dispatch;
- The customer has instructed the courier to return at another time;
- Courier network delays;
- Weather events, road closures, strikes, public holidays, or other disruptions;
- Issues with delivery partners after dispatch.
ID Verification on Delivery
Customers may be required to provide proof of identity before an order is handed over by the delivery partner.
This is intended to help prevent theft, fraud, or unauthorised collection and provides an additional layer of protection for both customers and iScoot.
Failure to provide ID when requested may result in the delivery being refused, returned to sender, or cancelled.
If an order is returned due to failed ID verification or failed delivery, iScoot may issue a refund after the full contents of the order have been returned and inspected. Any applicable return shipping fees, restocking fees, payment merchant fees, or other permitted costs may be deducted from the refund.
Signature on Delivery
Most orders will require a signature on delivery.
This is a security measure to help protect customers from theft and to ensure goods are delivered safely.
If no one is available to sign for the delivery, the courier may leave a card, attempt redelivery, redirect the parcel to a depot or collection point, or return the parcel to sender.
Any redelivery, storage, return-to-sender, or re-shipping costs may be payable by the customer.
Authority to Leave
If a customer requests Authority to Leave (ATL), the customer authorises the courier to leave the parcel at the delivery address without obtaining a signature.
By selecting or requesting Authority to Leave, the customer accepts responsibility for the parcel once it has been marked as delivered by the courier.
iScoot is not responsible for lost, stolen, misplaced, or damaged parcels after delivery has been completed under Authority to Leave instructions, except where required by law.
We strongly recommend using a delivery address where someone will be available to receive and sign for the order.
Fraud Prevention and Order Verification
Cancelled Orders
In some cases, iScoot's order system or payment partners may automatically cancel or flag orders that are considered high risk.
This is done to help protect customers and iScoot from credit card fraud, identity theft, and unauthorised transactions.
Orders may be cancelled or held for review due to a range of factors, including payment verification issues, mismatched customer details, high-risk fraud signals, or automated payment security checks.
Because fraud screening is largely automated, iScoot may not be able to provide the exact reason an order was cancelled or flagged.
What If I Believe My Order Was Incorrectly Cancelled?
If you believe your order was incorrectly cancelled, contact us by email at:
You may be required to provide additional verification, such as:
- Photo identification;
- Proof of billing address;
- Evidence that you own or are authorised to use the payment method;
- Confirmation of order details;
- Alternative payment details.
iScoot may hold an order while verification is completed.
In some cases, iScoot may require payment by direct deposit or another approved payment method before the order can proceed.
iScoot takes fraud prevention seriously and may report suspected fraudulent activity to the relevant authorities.
Need Help?
For shipping, delivery, cancellation, or order support, contact iScoot by email:
Please include your order number, full name, delivery address, and a brief description of your enquiry.