We are proud to offer FREE SHIPPING on orders over $129*. However, some *exclusions apply.
Find all the details about our shipping policy, exclusions, and conditions to ensure transparency and clarity.
| Order Type | Shipping Cost | Additional Notes |
|---|---|---|
| Orders Over $129 | Free (up to $99 shipping cost) | Customers pay the difference if shipping is above $99 |
| Orders below $129 | $19.95 flat rate | |
| Bulky Items/Selected Brands | Shipping quote provided after order | Includes SurRon, Mukuta, Super73 and Talaria |
| Clearance Item | Set fee applies | You might be contacted by our team if the set fee doesn’t cover the shipping cost. |
| Electric Scooter Batteries | Shipping quote provided after order | Dangerous good doesn’t apply for Free Shipping |
| Remote Areas | Shipping quote provided after order | If your area is not covered by our Standard Courier, you will be notified with an alternative shipping option. |
Unfortunately, we can’t deliver to PO Box or Parcel Lockers.
Free shipping covers up to $99 in shipping costs. If the shipping cost exceeds $99, customers will need to pay the difference. Our logistics team will contact you with further details if applicable.
Free shipping does NOT apply to:
A flat shipping fee of $19.95 applies.
Bulky Items, such as certain electric bikes and scooters (SurRon, Mukuta, Super73, Talaria), do not qualify for free shipping. A shipping quote will be provided based on your location. Our team will contact you after your order is placed.
Clearance or heavily discounted items are subject to a set shipping fee based on the region:
If the flat fee does not fully cover the freight, you’ll be notified and given the option to cover the difference or receive a refund.
Batteries are classified as Dangerous Goods and do not qualify for Free Shipping. A custom shipping quote will be provided after your order is placed.
Please note that not ALL areas are covered by our Standard Courier. In this rare occurrence, you will be notified with an alternative shipping option.
Unfortunately, it is not possible to deliver to PO Box or Parcel Lockers. If you give us a PO Box or Parcel Locker address, you will be contacted to provide a new shipping address.
Delivery times depend on your location and item availability. Below are approximate delivery timeframes:
| Area | Approx Timeframes |
|---|---|
| QLD Metro | Up to 2 business days |
| QLD Regional | Up to 4 business days |
| Interstate Metro | 2-5 business days |
| Interstate Regional | 3+ business days |
| WA | 5-10 business days |
Timeframes are subject to change due to demand and carrier availability.
Online-only items might take 1-2 weeks for delivery. Remote communities may require additional time (several weeks). For more information, please contact us for a quote.
Save on shipping by choosing Click & Collect!
Local Pick-up is available for in-stock items at your chosen store. The pick-up timeframe is 24-48 hours after order confirmation.
Once your order is ready for pick-up, you will receive an email confirmation.
Note: Click & Collect excludes bulky items and physical gift cards. Some products do not qualify for Click & Collect. Collection timeframes are subject to changes in circumstances.
Orders are dispatched Monday to Friday, excluding public holidays. A confirmation email will be sent immediately after your order is placed. Once dispatched, you’ll receive the tracking information via email.
An electric scooter is a big investment, and for a lot of people, it's even considered their pride and joy. So, it's important to make sure you look after your vehicle and keep it safe! We've put together a handy guide on exactly how you can lock your scooter, listed some great locks that are available and where to buy them.
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