30 Day Cooling Period
We get it, buying an eScooter can seem like a bit of a risk. That’s why iScoot make it easy to test a range of escooters and can offer advice based on real-life experiences – not online reviews or word of mouth.
If you can’t get to our store, we offer our 30 day cooling off period. That means that if you have a change of heart or want to upgrade, it’s easy.
Return the unused merchandise in it’s original condition to our showroom at 24 Little Street, Fortitude Valley, QLD 4006 or call us on 0481 251 561 and we’ll help arrange the freight for you to get it back to us. 30 days starts from the date of purchase.
If you are still concerned, why not head over to our Buyers Guide or just give us a call?
More Nitty Gritty Details;
Due to the nature of this product we can only accept warranty claims for items that are Dead on Arrival (DOA). We must be notified within 3 days from receipt of delivery to be eligible for exchange.
To claim for warranty of faulty products. We need
- Clear photos of the product from different angles. e.g. Front and back sides.
- A video explaining the issue
- A photo of the shipping label and original packaging
- Return of the product for further inspection if needed
Once the return is received and inspected, we will inform you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.
Change of Mind:
You have 30 days to decide if you have bought the right escooter. We offer free advice online, through facebook or call and speak with us direct on 0481 251 561. If in 30 days you decide what you have bought isn’t quite right, simply return it to us in the same condition and unused.
What can be returned?
- Damages caused by crashes or mistreatment are not covered
- All Sale items
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please
- check your bank account
- contact your credit card company, it may take some time before your refund is officially posted.
- or Next contact your bank
There is usually some processing time before a refund is posted.
If fund is still not received, please contact us via [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]