About the role 

As a Bike Mechanic at iScoot, you will be responsible for ensuring the efficient repair, maintenance, and assembly of bicycles, e-bikes, and scooters to the highest industry standards.

Your role will involve diagnosing issues, performing tune-ups, and collaborating with team members to deliver outstanding service that meets customer needs. You will play a vital role in promoting a safe and enjoyable cycling experience for our customers. 

Responsibilities

Bicycle and Scooter Maintenance

• Diagnose, repair, and maintain a wide range of bicycles, e-bikes, and scooters. 
• Perform routine maintenance, including brake adjustments, gear tuning, and wheel truing. 
• Assemble new bikes and scooters for display and sale. 

Customer Service

• Interact with customers to understand their service needs and provide advice on repairs and upgrades. 
• Communicate repair costs, timelines, and options effectively and professionally. 

Inventory Management

• Ensure the availability of essential spare parts and tools by monitoring inventory levels. 
• Assist in ordering and organizing parts and supplies as needed. 

Safety and Compliance

• Adhere to safety standards and ensure all repairs and assemblies meet industry regulations. 
• Keep the workshop clean, organized, and compliant with workplace health and safety guidelines. 

Team Collaboration

• Work closely with other team members to ensure a seamless customer experience. 
• Support store events, promotions, and workshops as required. 

Qualifications and Skills 

Essential

• Proven experience as a bike mechanic, with expertise in repairing and maintaining a variety of bicycles and scooters. 
• Strong mechanical skills and attention to detail. 
• Knowledge of e-bike systems and technology. 
• Excellent customer service and communication skills. 
• Ability to work in a fast-paced environment and manage time effectively. 

Desirable

• Formal training or certification in bicycle mechanics. 
• Familiarity with retail operations and point-of-sale systems. 
• Passion for cycling and knowledge of cycling trends and products. 

Key Performance Indicators (KPIs) 

• Timeliness and quality of repairs and assemblies. 
• Customer satisfaction scores and feedback. 
• Workshop efficiency and adherence to safety standards. 
• Contribution to team goals and store performance.  

Does this sound like a great opportunity for you?

About the role

As a Technician, you will play a key role in delivering top-notch service to our customers. You’ll work with a variety of electric scooters and related components, handling both repairs and maintenance to keep riders on the move.

Responsibilities

• Diagnosing, repairing, and servicing e-scooters, controllers, and electrical systems.
• Replacing brake pads, tyres, and other essential components.
• Providing expert advice on preventative maintenance to keep scooters in top condition.

About you

You’re an electric scooter enthusiast with a strong mechanical or technical background. Ideally, you own an e-scooter yourself and have a keen eye for detail, ensuring all tasks are completed efficiently and to a high standard. You're known for exceeding customer expectations and getting the job done right the first time.

We’re looking for someone who

• Can confidently upsell additional products and services.
• Works well independently and takes initiative.
• Has strong written and verbal communication skills.
• Thrives in a fast-paced environment while maintaining accuracy and compliance.

If you're an electric scooter enthusiast with a mechanical or technical background, click the below button to apply.