Returns | iScoot

Flux Motion Pty Ltd
Trading as iScoot
ABN: 47 687 891 354
ACN: 687 891 354

Purchases Made Before July 1, 2026 – Important Notice

iScoot is now owned and operated by Flux Motion Pty Ltd as of July 1, 2026.

While we have acquired the iScoot brand and certain business assets, we did not acquire the former company's legal entity or its historical liabilities. As a result, iScoot is not legally responsible for warranty claims, returns, refunds, exchanges, store credits, gift cards, or related obligations for products purchased before July 1, 2026.

That said, we are committed to supporting legacy customers wherever we reasonably can.

If you purchased a product from the previous iScoot business, we may be able to assist with service support and spare parts, subject to brand support, parts availability, and assessment.

Please note:

There is no return, refund, exchange, or warranty coverage for products purchased before July 1, 2026.
Refunds are not available for historical purchases made under the previous ownership.
Labour, freight, inspection, parts, and repair costs are payable by the customer.
Some brands, models, or parts may no longer be supported.
Proof of purchase from the previous iScoot entity is required before any support request can be assessed.

To request assistance, email info@iscoot.com.au with your proof of purchase, product details, and a description of the issue.

Purchases Made After July 1, 2026

Introduction

At iScoot, your experience matters. We are committed to helping customers shop with confidence and making the returns process as clear as possible.

iScoot is an online-only store. All return requests must be submitted by email and approved by our Customer Support team before any product is returned.

For eligible products, we offer a 30-day returns policy for unused items in their original condition and original packaging.

This policy applies to purchases made directly from iScoot after July 1, 2026.

How Long Do I Have to Return a Product?

You have 30 days from the date your order is dispatched to request a return.

Day 1 starts on the dispatch date.

Return requests must be submitted by email within the 30-day return period.

To request a return, contact:

info@iscoot.com.au

Can I Return a Product After 30 Days?

Unfortunately, change-of-mind returns cannot be accepted after 30 days.

This does not affect any rights you may have under Australian Consumer Law for faulty or defective products.

Can I Return a Product That Has Been Used?

No. For change-of-mind returns, iScoot can only accept unused products in their original condition and original packaging.

A product is considered used if:

It has been ridden, including for testing or setup.
It is dirty, scratched, marked, or shows signs of wear.
It has been assembled, modified, or disassembled.
It has been charged, powered on, connected, or activated where this affects resale condition.
The original packaging is missing, damaged, or incomplete.
Accessories, manuals, chargers, keys, tools, inserts, foam, or other included items are missing or damaged.

Please take care when unpacking your order and keep all original packaging for at least 30 days in case you need to request a return.

Change-of-Mind Returns

Changed your mind? No problem.

iScoot may accept change-of-mind returns for unused, undamaged products in their original packaging within 30 days, provided the return request is approved and the product meets this policy.

Change-of-mind returns are voluntary and do not affect your rights under Australian Consumer Law if the product is faulty, defective, or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like to exchange an item for a different model or product, you may request an exchange under our 30-day return policy, provided the original item is unused, undamaged, and in its original condition and packaging.

Please note:

Exchanges are subject to stock availability.
If the replacement item is a different price, the difference will either be charged or refunded.
Return shipping costs are the customer's responsibility unless otherwise required by law.
For faster processing, iScoot may recommend returning the original item for a refund or store credit and placing a new order.

To arrange an exchange, email info@iscoot.com.au with your order number and preferred replacement item.

Product Assessment Process

Once your returned product is received, it will be inspected to confirm whether it meets the return conditions.

If the return is approved, iScoot will process the agreed resolution, which may be a refund, exchange, or store credit.

If the item does not meet the return criteria, iScoot will contact you to discuss next steps. In this case, the product may be returned to you at your expense.

Can I Return a Product Without the Original Packaging?

No. For a product to be eligible for a change-of-mind return, it must be returned in its original and undamaged packaging.

Products returned without original packaging, with notably damaged packaging, or with missing packaging components may be ineligible for refund, exchange, or store credit.

We recommend opening your product carefully and keeping the packaging for at least 30 days after dispatch.

Spare Parts Return Policy

Spare parts are non-returnable and non-refundable once shipped.

If a spare part is defective, damaged, or incorrect upon delivery, please contact our Customer Support team within 7 days of delivery.

Email: info@iscoot.com.au

Any claim for a defective, damaged, or incorrect spare part must be made within 7 days of delivery.

If an item is claimed as defective, it may be subject to inspection and testing before a replacement, refund, or other resolution is approved.

For safety, compatibility, and quality control reasons, the following items cannot be returned or exchanged:

Installed, used, or modified parts.
Parts purchased in error, including incorrect model selection.
Special-order or custom-ordered items.
Electrical components that have been connected, installed, powered on, or tested.
Batteries or battery-related components, unless confirmed to be faulty and approved by iScoot.

How to Return a Product

Email info@iscoot.com.au with your order number and reason for return.
Wait for written return approval and return instructions from iScoot.
Repackage the item in its original box with all components, accessories, manuals, chargers, tools, and packaging included.
Include a copy of your receipt or order confirmation.
Clearly state whether you are requesting a refund, exchange, or store credit.
Use a trackable and insured courier service.

Customers must not send any product back without written return approval from iScoot.

Returns sent without approval may be refused, delayed, or returned to the sender at the customer's expense.

Return Address

Return address details will be provided after your return request has been reviewed and approved.

iScoot is an online-only store and does not accept walk-in returns, drop-offs, repairs, or exchanges.

Do not send products to any warehouse, service centre, supplier, or repair partner unless iScoot has provided written instructions.

Return Shipping and Associated Costs

Customers are responsible for return shipping costs for change-of-mind returns.

We strongly recommend using a courier service with tracking and insurance.

Some costs may be deducted from your refund, including:

Original shipping costs.
Return shipping costs, where applicable.
Merchant or payment processing fees.
Handling or restocking fees.
Costs associated with missing, damaged, or incomplete packaging or accessories.

These costs are applied at iScoot's discretion and only where fair and reasonable. We will notify you before proceeding with any deductions.

Restocking Fees

A restocking fee may apply to approved change-of-mind returns.

The restocking fee may vary depending on the product type, condition, packaging, inspection requirements, and costs incurred by iScoot.

Any applicable restocking fee will be confirmed during the return process.

Partial Returns and Free Items

If you return part of an order, iScoot will refund the value of the returned item only, minus any applicable fees or deductions.

If the returned product was supplied with a free gift, bonus item, promotional item, or bundle inclusion, that item must also be returned in its original condition.

Free, promotional, or bonus items cannot be refunded, exchanged, or credited separately.

If the free item is not returned, or is returned used or damaged, its value may be deducted from the refund.

Returns of Defective Products

If your product develops a manufacturing defect within the warranty period and the issue is not caused by misuse, damage, water ingress, lack of maintenance, unauthorised repair, modification, or normal wear and tear, iScoot will assess the matter under our Warranty Policy.

Depending on the issue, iScoot may offer troubleshooting, replacement parts, repair, replacement, or another remedy in accordance with our Warranty Policy and applicable consumer law.

For more details, please refer to the iScoot Warranty Policy or contact info@iscoot.com.au.

What Happens After I Send My Return?

Once your return is received, iScoot will inspect the item and confirm whether the return has been approved.

If approved, we will advise the next steps for your refund, exchange, or store credit.

If the return does not meet the policy requirements, we will contact you. The product may be returned to you at your expense.

Refund processing times may vary depending on your payment provider.

My Product Was Damaged or Went Missing During Return Transit. Will I Still Receive a Refund?

Customers are responsible for ensuring returned products arrive safely.

If a returned product is damaged during return transit, lost before delivery, or not received by iScoot, a refund, exchange, or store credit may not be issued.

In these cases, the customer should contact their chosen courier service for assistance.

We strongly recommend:

Using a trackable courier service.
Purchasing transit insurance.
Taking clear photos of the product before packaging.
Taking clear photos of the product inside the packaging.
Keeping proof of courier collection and tracking details.

Gift Cards, Vouchers and Store Credit

iScoot honours valid gift cards, vouchers, and store credits issued by iScoot under the current ownership.

Gift cards, vouchers, and store credits issued before July 1, 2026 under the previous ownership are not automatically honoured, as historical liabilities were not transferred during the change of ownership.

That said, customers may contact iScoot by email and we will review legacy gift card or store credit requests on a case-by-case basis.

To request assistance, email info@iscoot.com.au.

Please include a copy or screenshot of the gift card, voucher, or store credit, along with any proof of purchase or supporting information.

Disputes and Chargebacks

If you are unhappy with a decision, please contact our Customer Support team first so we can review the matter and attempt to resolve it fairly.

Unauthorised chargebacks without first attempting resolution with iScoot may delay the resolution process and may be referred for review where necessary.

iScoot reserves the right to provide relevant order, payment, delivery, and communication records to payment providers, banks, or relevant authorities when responding to chargebacks or suspected fraud.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights that cannot be excluded under Australian Consumer Law.

Where a customer is entitled to a remedy under Australian Consumer Law, iScoot will provide the remedy required by law.

Need Help?

For return, refund, exchange, or store credit enquiries, please contact our Customer Support team by email: