Flux Motion Pty Ltd
Trading as iScoot
ABN: 47 687 891 354
ACN: 687 891 354
Purchases Made Before 1 July 2026 – Important Notice
iScoot is now owned and operated by Flux Motion Pty Ltd, ABN 47 687 891 354, as of 1 July 2026.
While Flux Motion Pty Ltd has acquired the iScoot brand and certain business assets, it did not acquire the former company’s legal entity or its historical liabilities. This means iScoot is not responsible for refunds, returns, exchanges, warranty claims, gift cards, store credits, or other obligations relating to purchases made before 1 July 2026.
As a result, iScoot does not offer refunds for products purchased before 1 July 2026.
That said, we are committed to supporting legacy customers wherever we reasonably can. If you purchased a product from the previous iScoot business, we may be able to assist with paid repair support or spare parts, subject to brand support, parts availability, service availability, and assessment.
To request assistance, email info@iscoot.com.au with your proof of purchase, product details, and a description of the issue.
Purchases Made After 1 July 2026
Introduction
This Refund Policy applies to eligible purchases made directly from iScoot after 1 July 2026.
This policy relates to the refund of monetary amounts paid for products purchased from iScoot through the iScoot website.
For terms relating to returns, exchanges, warranty claims, gift cards, vouchers, store credit, shipping, and delivery, please refer to the relevant iScoot policies.
iScoot is an online-only store. All refund and return requests must be submitted by email and approved by iScoot before any product is returned.
Does iScoot Offer Refunds?
iScoot may offer refunds in certain circumstances, subject to this Refund Policy, the iScoot Returns Policy, and the iScoot Warranty Policy.
For change-of-mind returns, refunds are only available where the product meets all return eligibility requirements.
If your return is approved, the product must be returned:
- Unused;
- Unopened, or if opened, in its original and intact packaging;
- Undamaged;
- Clean;
- Unmodified;
- Complete with all original accessories, manuals, chargers, keys, tools, inserts, and packaging;
- Within 30 days of the purchase date or dispatch date, as confirmed under the iScoot Returns Policy.
Refund requests are subject to inspection and approval.
More Than 30 Days Have Passed. Can I Still Request a Refund?
iScoot does not offer change-of-mind refunds for products where the refund request is made more than 30 days after the applicable return period.
Do I Have to Return My Purchase to Receive a Refund?
Yes. If a customer requests a refund for a product, the product must be returned and inspected before any refund can be approved or issued.
No refund will be issued until the product has been received, inspected, and confirmed to meet the refund criteria.
Customers must not return products without written approval and return instructions from iScoot.
Return address details will be provided after the refund or return request has been reviewed and approved.
Can I Get a Refund for a Product I Have Already Used?
No. For change-of-mind refunds, iScoot cannot issue refunds for products that have been used in any way.
A product may be considered used if:
- It has been ridden, including for testing or setup;
- It has been assembled, modified, or disassembled;
- It has been charged, powered on, connected, or activated where this affects resale condition;
- It is dirty, scratched, marked, damaged, or shows signs of wear;
- Any packaging, accessories, manuals, chargers, keys, tools, inserts, or included items are missing or damaged.
Customers are encouraged to research products carefully before purchasing and contact iScoot by email if they need help choosing a suitable product.
I Have Returned My Product. What Happens Next?
Once the returned product is received, iScoot will inspect it and notify the customer by email.
We will confirm whether the refund has been approved or rejected.
Receipt of the returned item does not mean a refund has been approved. Refund approval is subject to inspection and confirmation that the product meets the criteria in this Refund Policy and the iScoot Returns Policy.
Can My Refund Still Be Denied After I Return the Product?
Yes. iScoot may refuse a refund if the returned product does not meet the refund or return criteria.
This includes products that:
- Have been used;
- Are not returned in original and intact packaging;
- Are missing accessories, manuals, chargers, keys, tools, inserts, or included items;
- Are dirty, scratched, marked, damaged, or incomplete;
- Have been assembled, modified, disassembled, charged, powered on, connected, or activated where this affects resale condition;
- Were damaged after being received by the customer;
- Are returned outside the approved return period;
- Were returned without written approval from iScoot.
If a refund is rejected, the customer may choose to have the product returned to them at their own expense.
My Refund Has Been Approved. How Long Before My Money Is Returned?
If a refund is approved, iScoot will process the refund back to the original payment method.
Refunds are usually processed within 3–5 business days after approval, but the time it takes for funds to appear may depend on the customer’s bank, card provider, payment provider, weekends, public holidays, and other processing delays.
Once iScoot has processed the refund, we cannot speed up the time it takes for the funds to appear in the customer’s account.
Refunds to Prepaid Cards or Gift Cards
Refunds are issued back to the original payment method used at checkout.
If the order was paid using a prepaid card or gift card, any approved refund will be processed back to the same prepaid card or gift card.
iScoot cannot refund prepaid card or gift card payments to a different payment method, including cash, bank transfer, or another credit or debit card.
Customers should keep their original prepaid card or gift card safe, as it may be required to access the refunded balance.
If a purchase was made using a combination of a gift card and another payment method, the refund will follow the original payment breakdown. For example, the gift card portion will be returned to the gift card, and the remaining portion will be returned to the other payment method used.
My Refund Request Has Been Rejected. What Can I Do?
If iScoot rejects a refund request because the product does not meet the refund or return criteria, the customer may have the product returned to them at their own expense.
Customers who believe a decision should be reviewed can contact iScoot by email with any relevant additional information.
Email: info@iscoot.com.au
Are There Any Deductions From My Refund?
If a refund is approved, certain costs may be deducted from the refund amount where applicable.
These may include:
- Original shipping costs;
- Return shipping costs, where applicable;
- Merchant and payment processing fees;
- Shopify transaction fees;
- Bank fees;
- Handling fees;
- Restocking fees;
- Costs associated with missing, damaged, or incomplete packaging, accessories, manuals, chargers, tools, or included items.
The original shipping cost incurred by iScoot to send the item to the customer may also be deducted from the refund amount for change-of-mind returns.
iScoot will inform the customer of any applicable deductions before the refund is finalised where reasonably possible.
How Long Will My Refund Take?
Once a refund is processed, it can take up to 5 business days or longer to appear in the customer’s account, depending on the payment provider and bank processing times.
Weekends, public holidays, bank delays, payment provider delays, or other processing issues may extend this timeframe.
My Refund Is Late. What Can I Do?
If you have not received your refund after iScoot has confirmed that it was processed, please:
- Check your bank account or card account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as there may be internal processing times before the refund is posted.
If you have completed these steps and still have not received the refund, contact iScoot by email at:
Please include your order number and refund confirmation details.
Can I Choose Where I Receive My Refund?
No. Refunds can only be issued back to the original payment method used for the purchase.
iScoot cannot issue a refund to a different card, bank account, payment method, or person unless approved in exceptional circumstances.
Faulty or Defective Products
My Product Has Shipped With, or Developed, a Manufacturing Defect. Am I Entitled to a Refund?
If a product has a suspected manufacturing defect, iScoot will assess the matter under the iScoot Warranty Policy.
Depending on the issue, iScoot may offer troubleshooting, replacement parts, repair, replacement, store credit, refund, or another appropriate resolution.
A refund is not automatically issued for every suspected defect. The product may need to be assessed first so iScoot can determine the cause of the issue and the appropriate resolution.
For more information, please refer to the iScoot Warranty Policy or contact:
Partial Refunds and Free Items
I Only Want to Return Part of My Order. Will I Receive a Full Refund for the Whole Order?
No. If a customer returns only part of an order, any approved refund will be limited to the price paid for the returned item or items, minus any applicable deductions.
The remaining items in the order will not be refunded unless they are also returned and approved under the relevant policy.
I Received a Free Item With My Order. Can I Get a Refund for That Portion of My Order?
No. iScoot does not provide refunds for items supplied free of charge, listed at $0, or included as a promotional bonus.
If a returned product was supplied with a free gift, promotional item, bundle inclusion, or bonus item, that item must also be returned in its original condition.
If the free or promotional item is not returned, or is returned used or damaged, its value may be deducted from the refund.
Disputes and Chargebacks
Can I Dispute the Decision of My Refund?
If you are unhappy with a refund decision, please contact iScoot first so we can review the matter and attempt to resolve it fairly.
Customers can request a review by emailing:
Please include your order number and any additional information or evidence you would like us to consider.
My Refund Was Rejected. Can I Do a Chargeback Instead?
If a chargeback is lodged, iScoot reserves the right to provide relevant order, payment, delivery, return, inspection, and communication records to the payment provider, bank, or relevant authorities.
Where iScoot believes a chargeback is fraudulent, abusive, or made despite goods being supplied in accordance with the order and our policies, the matter may be referred for further review.
How Do I Arrange a Refund?
To request a refund or initiate a product return, email iScoot at:
Please include:
- Your order number;
- Full name;
- Product details;
- Reason for refund request;
- Photos of the product and packaging, where relevant;
- Whether the product has been opened, assembled, charged, powered on, ridden, or used.
iScoot will review the request and provide next steps by email.
Questions
Any questions about this Refund Policy can be directed to:
Policy Updates
This policy is subject to change without notice.
Please refer to the current version of this policy for the most up-to-date information.