We offer FREE Shipping to Metro Areas in NSW, SA, QLD, and VIC for orders over $129, only on items less than 25kg. If the order doesn't qualify for free shipping in Metro Areas, the following credits apply:
We offer shipping credits of up to $99 on orders over $129, depending on your order value. *Conditions apply. See details below.
From 08/07/2025, shipping costs are automatically calculated at checkout based on your delivery address and the size and weight of your items. When product data is available, your discounted shipping cost will appear instantly at checkout—no need to wait for a manual quote.
We offer shipping credit based on your order value. If the actual shipping cost is less than the applicable credit, shipping is free.
| Order Total | Policy |
|---|---|
| Under $129 | Full shipping cost applies |
| $129-$199 | $20 credit |
| $200-$299 | $30 credit |
| $300-$399 | $40 credit |
| $400-$499 | $50 credit |
| Above $500 | $99 credit |
Products marked as “Clearance” do not qualify for shipping credit, and a flat shipping rate applies.
Unfortunately, we can’t deliver to PO Box or Parcel Lockers.
Our Shipping Policy covers up to $99 in shipping costs for orders over $129. If the shipping cost exceeds the given credit, customers will need to pay the difference.
Our website offers shipping with multiple couriers and provides the most cost-effective alternative. At the same time, the website automatically applies the shipping credit if your order qualifies.
If our website is not able to quote your order, a manual quote from our team is required. In this case, the website will mention that the shipping quote is required. You can complete the order or contact us to get a quote.
Batteries are classified as Dangerous Goods and do not qualify for Free Shipping. A custom shipping quote will be provided after your order is placed.
We do our best to get you the lowest price through price matching when possible. Since these are handled on a case-by-case basis, shipping credits may not always apply.
Save on shipping by choosing Click & Collect!
Local Pick-up is available for in-stock items at your chosen store. The pick-up timeframe is 24-48 hours after order confirmation.
Once your order is ready for pick-up, you will receive an email confirmation.
How to collect:
Note: Click & Collect excludes bulky items and physical gift cards. Some products do not qualify. Collection timeframes may vary.
When will my order be dispatched?
Orders are dispatched Monday to Friday, excluding public holidays. A 48-hour delay might apply due to order security checks.
Can my order be modified or cancelled after it has been dispatched?
iScoot is not able to modify or cancel the order after it has been dispatched. You can return it at your own expense. See our Returns Policy for more.
Am I eligible for compensation if my order is delayed?
iScoot does not provide refunds or compensation for delays or undelivered orders. This applies if:
My order was cancelled, what can I do?
Orders flagged as high risk may be automatically cancelled. If this was an error, please contact us. You may be asked to provide ID or proof of payment. We may also ask for secure payment methods like PayPal, Afterpay, or direct deposit.
iScoot takes fraud seriously and reports any suspicious activity to the relevant authorities.
| Area | Approx Timeframes |
|---|---|
| QLD Metro | Up to 2 business days |
| QLD Regional | Up to 4 business days |
| Interstate Metro | 2-5 business days |
| Interstate Regional | 3+ business days |
| WA | 5-10 business days |
Online-only items might take 1–2 weeks. Remote areas may require several weeks. Contact us for a quote if needed.
Arrives assembled, calibrated, and ready to ride.
Built by certified technicians · Torque-checked · 18-point QC checklist · Battery balanced and tested.
Receive your e-scooter/e-bike fully assembled, torque-checked, and road-tested. We coordinate a delivery window, remove all packaging and recycle it. Ride within 24–72 hours depending on your area and stock availability.
| What’s included | Ride-Ready (Base) | Ride-Ready Priority |
|---|---|---|
| Price | $149 eScooters / $199 e-ikes | $199 eScooters / $259 eBikes |
| Assembly by certified technicians | ✓ | ✓ |
| 18-point Quality Check | ✓ | ✓ |
| Packaging removal & recycling | ✓ | ✓ |
| Precise 2-hour delivery window | — | ✓ |
| Accessory installation (phone holder, lights, etc.) | — | ✓ |
| 20% off first service + priority booking | — | ✓ |
Notes: service pricing applies per vehicle. Availability may vary by stock and schedule.
🚚 All orders placed during the Xmas in July promotion will be delivered by November 15th, 2025.
💳 Customers who choose Layby as a payment method with a 50% deposit will need to have paid in full by October 15th to ensure delivery by the 15th of November.
An electric scooter is a big investment, and for a lot of people, it's even considered their pride and joy. So, it's important to make sure you look after your vehicle and keep it safe! We've put together a handy guide on exactly how you can lock your scooter, listed some great locks that are available and where to buy them.
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